Performance Measurement: 
Myth or Reality

Presented at the EDRA Y 2000 Conference
"Building Bridges"
San Francisco
10-14 May 2000

Abstract

• The paper first identifies the need for performance measurement of knowledge workers by contrasting the progress made in the industrial sector of the economy (with a continuously decreasing percentage of GDP) the lack of evidence of the impact of technology on economic productivity as described in the Solow paradox.
• A step by step approach to performance measurement is developed by combining the principle of decomposition with an adaptation of the Balanced Scorecard methodology developed by Norton and Kaplan. Examples are used throughout to illustrate the methodology.
• Using a multi-disciplinary approach, the paper describes various data collection and multi-variate data-analysis techniques to quantify changes in performance using a simple linear scaler.
• The final step is a description of how performance can increase using workplace design, process enhancements and organizational behavior changes focused on performance drivers. It further identifies other causes for performance increases and identifies the need to perform effect tests analysis.
• The paper concludes by describing the significant economic impact that can result from improvements in the workplace environment.

Download the entire 22 page document which was presented in San Francisco to the EDRA Y 2000 Conference "Building Bridges" on May 10, 2000 (in Microsoft Word format) by clicking on the link below. 

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